single customer view

Are regulators now set to turn their attention to anti-money...

Posted on Oct 18 2014 by
Recent history is already littered with a slew of global scandals hinging on failures by institutions to effectively get to grips with precisely who they are transacting with. The resulting fines and levies have prompted vows...

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The importance of customer centricity in financial services...

Posted on Aug 27 2014 by
The importance of putting the customer at the heart of everything you do has long been discussed, but just when you think you’ve understood what they want, and how best to look after them, they evolve. Customer behaviours and...

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Improved insight through Financial Strategy Segments...

Posted on Jul 28 2014 by
In order to get more in-depth insight into the behaviour of some of the most financially-stressed groups, we have provided first-party Financial Strategy Segment (FSS) analysis. It delivers person and household-level segmentation...

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Aviva investing in fight against underwriting fraud...

Posted on Jun 11 2014 by
Aviva’s specialist front-line fraud team is rolling out our fraud screening tool Hunter, across personal motor and van policies in its broker and partnerships channel. It will help identify opportunistic fraud, protect its...

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How can banking move forward in post-crisis Britain?...

Posted on May 29 2014 by
The UK banking and financial services sector now faces a new world that is being transformed through regulation, changing customer behaviour and new technologies.  We have launched a new series of insight papers named Banking...

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There is a wealth of data available – but what data ca...

Posted on May 07 2014 by
Here at Experian Decision Analytics we use the data at our disposal, our statistical knowledge and our business and market experience, to help lenders ensure they are making informed, and most importantly, responsible decisions...

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Will MMR rules result in customer frustration?...

Posted on May 06 2014 by
The Mortgage Market Review (MMR) set out to reform the mortgage market – to ensure it is sustainable and protects consumers. The review offered an encouraging desire to reinvigorate the UK mortgage market whilst ensuring...

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Growth through intelligent marketing...

Posted on Apr 29 2014 by
Today’s consumers expect a tailored customer experience which complements and supports their needs. And why wouldn’t they? When you go on Facebook the adverts are tailored to your interests and cookie tracking online means...

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Steep rise in detected and prevented fraud attempts during s...

Posted on Apr 01 2014 by
According to our latest Fraud Index*, the overall level of detected and prevented fraud attempts rose by 18 per cent in 2013 across all credit products. In 2013, an average of 21 in every 10,000 applications for loans, credit...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections.

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