single customer view

Assess the affordability of each customer...

Posted on Mar 31 2014 by
Increased regulatory focus and rising interest rates mean lenders need to revisit their measures of affordability ahead of changes. Accurately assessing both customers’ affordability and suitability are essential requirements...

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Santander selects PowerCurve to support customer acquisition...

Posted on Mar 20 2014 by
Following a stringent tender process, Santander has signed a five-year contract to deploy our originations and customer management products on its PowerCurve platform. PowerCurve Customer Management will provide Santander the...

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Realising the potential of new credit bureau data...

Posted on Feb 05 2014 by
Chris Curtis, Head of Bureau Analytics, gives and overview of the latest position. In the past, credit bureau data has traditionally hinged on information directly provided by mainstream lenders such as banks, credit card and...

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Conduct Risk and the Financial Conduct Authority...

Posted on Jan 29 2014 by
Conduct Risk places greater onus on the ability of financial institutions to ensure that every decision is always made in the best interests of the customer. It means lenders must ensure they consistently offer the right...

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Fraud trends go under the spotlight...

Posted on Jan 23 2014 by
There are now plenty of signs of economic growth, from rising spending to a jump in job opportunities, but on-going financial pressures mean lenders need to continue to be vigilant against first-party fraud. It is also reflected...

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Joe’s Story for Insurance...

Posted on Dec 16 2013 by
Technology has revolutionised the way we all now buy insurance. Price comparison websites and mobile devices are driving demand for a quick and instant response for quotes and claims. Faced with this challenge insurers need...

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From concept to reality: achieving the Single Customer View...

Posted on Nov 18 2013 by
  Fundamental to the concept of a Single Customer View is the understanding that customers are at the heart of business operations and marketing strategies. In the information age, this isn’t a ‘soft’ aspiration —...

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Black is the opposite of white...

Posted on Oct 21 2013 by
Black is the opposite of white. Optimise all areas of your customer spectrum quickly and efficiently. At the end of July 2013, according to Credit Action’s debt statistics report, the UK’s outstanding personal debt stood at...

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Enfield Council cuts arrears by £1.3 million...

Posted on Oct 18 2013 by
We have helped Enfield Council pioneer a new collections strategy which has resulted in a £1.3 million reduction in customer debt during the past 12 months. Within the first year of adopting our offering, Enfield Council reduced...

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Latest Thinking is the Experian UK blog that provides the most recent insight into the challenges that directly affect you and your organisation, covering innovations in areas such as, marketing and customer insight, credit risk management, identity and fraud, payments and collections. For more information about Experian, visit our website.