apprenticeship programme

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Higher Level Apprenticeship in Business Administration - UK&I Operations, Nottingham

We are recruiting motivated and driven people who are keen to undertake full time employment, whilst gaining further vocational qualifications, to develop a successful career in Operations.

You will be rotated around the business into call centre and support based roles. On joining the programme you are offered a comprehensive induction with full training for your first role before starting your apprenticeship.

Who are UK&I Operations?

Vision - To be the best service provider in the eyes of our Customers and Colleagues

UK&I Operations is a Great Place to Work! With an ambitious Vision, and a relentless focus on the Customer, it’s the obvious choice for those who want a successful career with a global company that invests in their people. With a circa. 550 strong permanent workforce, working together as ‘One Team’, UK&I Operations support a range of innovative products and services, such as (CreditExpert, AutoCheck and Garlik) that help customers and business take control of their finances and protect their identity. We're market leaders at what we do, and we have big plans for the future and how information and its implications can make people’s lives easier. Be a part of the future and keep your career a step ahead.

 

What is the role?

We want you to understand every inch of our business, which means that you’ll get the opportunity to try your hand at a few different things. You’re absolutely in the driving seat, so we will work together to find out what your ambitions are, what skills you already have and then build the role specifically for you!

To start with, you could be based in one of these teams:

 Customer Support: Administration

Answering all written queries from clients and assisting/advising them regarding background checks that have been undertaken.

Job Responsibilities:

Providing updates to clients where necessary on the status of background checks, invoice queries, amendments to applications and general application queries

  • Responding in an efficient and timely manner
  • Liaising with other teams within the Background Checking department regarding the progress of applications that have been submitted 

Customer Support: Phone Support

Taking inbound calls from clients and assisting/advising them regarding background checks that have been undertaken.

Job Responsibilities: 

  • Providing updates to clients where necessary on the status of background checks, invoice queries, amendments to applications and general application queries
  • Liaising with other teams within the Background Checking department regarding the progress of applications that have been submitted 

Verifier Teams

This is a very fast paced team working on the phones and liaising with some of our clients.

Job Responsibilities:

  • Contacting numerous establishments to obtain references
  • Providing excellent level of customer service to our clients

Production Support

Job Responsibilities:

  • Quality Checking the data sent in by a client
  • Completing a number of manual checks
  • Generating and Quality Checking final reports sent to a client
  • Updating and responding to incoming communications

What are we looking for?

Honestly… we’re looking for something special, something quite unique! So, if you stand out from the crowd, and want to work in an exciting, successful and customer focused company – and, have the passion, drive and determination to make a difference then you’ll fit in perfectly.

First and foremost, you’ll be a team player, as the UK&I Operations mantra is ‘One Team’ and will naturally put the Customer FIRST! You’ll need to have excellent organisational and time management skills and be able to undertake research.

As a minimum, you’ll also need to have:

  • Excellent written, verbal and listening communication skills
  • The ability to learn quickly and work as part of a team
  • Strong IT skills and attention to detail
  • Organisation and time management skills
  • Motivated to achieve targets
  • Confident speaking to customers over the phone
  • Passion for working in a customer service environment
  • High level of professionalism through appearance and conduct
  • CCC, predicted or gained, at A Level (or equivalent)
  • GCSE Maths & English at grade C or above

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