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Data Enhancement Service

Experian’s Debt collection information service uses enhanced customer data to help you achieve better debt recovery. Improve your debt collection by getting the best quality data to help you prioritise, target and manage your customer relationships as effectively as possible.

In order to assist the debt collection process, Experian has a range of data items which can be used to help answer the following questions:

  • Do I have the most up-to-date contact details for my customer?
  • What assets does my customer currently have?
  • Where is the customer and what is the best way to contact them?
  • Who should I attempt to collect from first?

How we can help

To help you assess the collectability of the debt that you are holding, buying or considering for sale, Experian can profile the debtors’ credit situation and lifestyle behaviour. We can add key elements of the credit file, including public data (CCJ’s Bankruptcy, IVA etc) and characteristics (subject to CAIS membership) like mortgage details, to help you to assess the options available.

We can also give an indication of the asset base that the customer enjoys, for example, the house they live in, and what the asset may be worth.

All of these services can be delivered quickly in a simple batch service and if required can include a generic Propensity to Pay Score.

  • Improved Contact Rates – by validating and enhancing address details and appending new contact numbers, Right Party Contact (RPC) rates can be dramatically increased
  • Reduced debtor tracing costs – by ensuring you have the correct contact details for your customer in the first place, you can reduce the cost of internal or outsourced debtor tracing
  • Increased Promise to Pay and Kept Rates – by understanding what assets a customer holds and their income details, you can ensure an appropriate repayment amount is agreed that is more likely to be adhered to
  • Ability to profile a group of customers based on their propensity to pay – by providing a propensity score and grading the scores for customer groups, you can target resources towards those customers most likely to pay you
  • Reduced Cost of Collections – by being able to target those customers who are more likely to pay you, you can ensure resources are not wasted on chasing customers who are unlikely to be pay you
  • Speed of Delivery – files can be processed quickly in order that you can use the data in your collections operational areas
  • Customer Contact Data

    Experian’s unique customer contact database holds details of over 100 million records. This file holds key contact information, including home, work and mobile telephone numbers. All of these elements are available for appending, and in tests with a range of clients, across delinquent populations hit rates of between 60 – 70% were achieved.

    Credit Bureau & Public Data

    Experian’s Credit Account Information Sharing (CAIS) file holds over 420 million shared account records. CAIS data is subject to membership of the closed user group, but if available will provide useful information about mortgage commitments and other characteristics. Search data will provide unique insight into consumer data and behaviour and Public Data provides a record of all CCJ, Bankruptcy, Insolvency and Scottish Trust Deeds.

    Experian intelligence

    Experian accumulates a wealth of knowledge about the movement and behaviour of consumers from the Credit Bureau data and from this we maintain the Alias & Associations file, containing 126m known aliases and financial associations. Experian is used in over two thirds of new credit applications, and we therefore hold over 323m previous and forwarding addresses which can be invaluable in tracing and collections.

    Demographic Data

    This set of data assets includes over 340 attributes that describe the demographic, socio economic and behavioural characteristics of UK consumers. Unique to Experian, these data assets are created and applied at household or personal level – not merely at postcode level.

    Experian’s demographic data includes:

    • Geo-demographic and behavioural classifications – including Mosaic UK and Financial Strategy Segments (FSS)
    • Demographic data – a set of principal demographics that characterise UK consumers, including: income, wealth, age, gender, household composition, property characteristics
    • Propensities – a wide range of datasets that define individuals’ behaviour and preference characteristics

    Experian works closely with regulators, including the Office of the Information Commissioner, to ensure that procedures, products and systems are developed within the appropriate legal framework.

    Related Resources

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