Experian Complaints

Experian Complaints Data

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - Experian Limited; Experian for the period 01/04/2023 to 30/09/2023:

Number of complaints opened
by volume of business
Product/service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.0000000NA
Insurance and pure protection**NA0.0027729710Information, sums / charges or product performance
Decumulation and pensionsNANANANANANANANA
InvestmentsNA0.0000000NA
Credit-relatedNANA1110611437NANA20NA
Claims ManagementNANANANANANANANA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or in part.

** 7 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - Experian Limited and Experian for the period 01/10/2022 to 31/03/2023:

Number of complaints opened
by volume of business
Product/service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.0000000NA
Insurance and pure protection**NA0.00277148614Information, sums / charges or product performance
Decumulation and pensionsNANANANANANANANA
InvestmentsNA0.0000000NA
Credit-relatedNANA1326913075NANA17NA
Claims ManagementNANANANANANANANA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or in part.

** 6 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - Experian, Experian Ltd, AutoCheck, Experian Business Assist and Vehicle Check for the period 01/04/2022 to 30/09/2022:

Number of complaints opened
by volume of business
Product/service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.0000000Other
Insurance and pure protection**NA0.0041117184112Information, sums / charges or product performance
Decumulation and pensionsNANANANANANANANA
InvestmentsNA0.0000000NA
Credit-relatedNANA1436314467NANA22NA
Claims ManagementNANANANANANANANA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

**9 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, Experian, AutoCheck, Experian Business Assist and Vehicle Check for the period 01/10/2021 to 31/03/2022:

Number of complaints opened
by volume of business
Product/service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.051110000Other
Insurance and pure protection**NA0.01222352434Information, sums / charges or product performance
Decumulation and pensionsNANANANANANANANA
InvestmentsNA0.0000000NA
Credit-relatedNANA1496215103NANA19NA
Claims ManagementNANANANANANANANA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

**20 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, Experian, Autocheck, Experian Business Assist, Garlik, Protect My ID and Vehicle Car Check for the period 01/04/2021 to 30/09/2021:

Number of complaints opened
by volume of business
Provision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.07225000Other
General Insurance and pure protection**NA0.01324144492Information, sums / charges or product performance
Decumulation, life and pensionsNANANANANANANANA
InvestmentsNA0.0000000NA
Credit-relatedNANA1751818648NANA20NA
Claims ManagementNANANANANANANANA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

**29 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, Experian, Autocheck, Experian Business Assist, Garlik, Protect My ID and Vehicle Car Check for the period 01/10/2020 to 31/03/2021:

Number of complaints opened
by volume of business
Provision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA0.144450500Other
General Insurance and pure protection**NA0.02463967333Information, sums / charges or product performance
Decumulation, life and pensionsNANANANANANANANA
InvestmentsNANANANANANANANA
Credit-relatedNANA1928918653NANA23NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

**43 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.

Firm Name: Experian Ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, Experian, Autocheck, Experian Business Assist, Garlik, Protect My ID and Vehicle Car Check for the period 01/04/2020 to 30/09/2020:

Number of complaints opened
by volume of business
Provision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsNANANANANANANANA
Home financeNA000000NA
General Insurance and pure protection**NA0.02485080180Information, sums / charges or product performance
Decumulation, life and pensionsNANANANANANANANA
InvestmentsNANANANANANANANA
Credit-relatedNANA1533214960NANA26NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

**47 Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.