Experian is one of three credit reference agencies in the UK. Similar organisations exist in other European countries and the USA. 476
We keep information on people's credit histories. This information is available to lenders to help them decide whether or not to accept credit applications from their customers. We also have a legal obligation to provide you with access to the information we hold about you. 477
It depends on why you want to contact us.
To order your credit report
Click here for information about ordering your credit report, including contact details.
To query information on your credit report
There are 3 ways to contact us.
When you write to us or send a query online we answer and resolve your query as quickly as we can. The average length of time we take to resolve queries is currently about 8 days. Some queries are resolved more quickly, while others take a little longer, for example when we need to contact other companies for information. We will let you know if we need extra time to help you.
The law gives us 28 days at most to get back to you, but we will always try to give you an answer much faster.
Before you write, phone, or use the 'Query Your Report' tab, please have a look through these Frequently Asked Questions to make sure we haven't already answered your question.
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Experian is licensed by the Office of Fair Trading under the Consumer Credit Act 1974 and registered with the Information Commissioner's Office. We also regularly consult consumer organisations such as Citizens Advice, the National Consumer Council, and the Consumers' Association. 479
