Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Will a temporary mortgage arrangement damage my credit history?
I am considering taking a temporary concession arrangement on my mortgage for two months, which I am informed will show as a short term agreement on my credit file. Could you advise whether this will adversely affect me regarding potential future credit, even if the reduced payments are still made in full and on time?
If it is a temporary arrangement for reduced payments, then it is usual for the lender to continue to report the payments you make against your original payment schedule, which means that the account would start to fall into arrears. However, if the arrangement leads to a new agreement, which sometimes happens, then future payments would be reported against the revised terms. Your mortgage provider should be able to tell you what they will register with the credit reference agencies, so make sure you raise this with them and include it in your discussions. While your credit history will not be your number one priority at this time, it is still important and you need to be clear on the consequences of the courses of action open to you. If you do opt for a temporary arrangement and a few late payments are registered, don’t forget you can add a note to your credit report to explain that you dealt with the situation proactively and brought the account back up to date as soon as you were able.