Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
How will temporary mortgage arrangement affect my credit?
My husband is on unpaid leave from work due to lack of work. We have a mortgage with Halifax and unfortunately the bank can't offer us payment holiday because we don’t have enough equity on our house. They have said they can defer our mortgage payments by three months. This means it won't go into arrears or default because we have arranged this with bank and they have deferred payment. However, they did advise that a letter would be sent to the credit agencies advising them we have an agreed payment with the bank. Are you able to advise before we make a decision how bad this will affect our credit rating? Are we talking long or short term? Thank you.
What the Halifax is suggesting is a temporary arrangement to vary your regular mortgage payments. The arrangement would be marked on your credit report using what we call a ‘flag’, so other lenders would be able to see this. Usually, during an arrangement, lenders continue to record payment codes on your report based on your original payment schedule, meaning reduced payments result in a period of arrears on your report. If you’ve agreed that arrears will not be registered I would urge you to get this in writing, just to avoid any confusion and problems later on. I would also keep a close eye on your report. After the arrangement has expired, the account should return to normal, assuming any deficit is caught up and regular payments resume. The fact that you entered into an arrangement in the past will usually continue to show on the account for three years. In terms of how this affects credit scoring, it really depends on the lender making the assessment. A period of arrears is never good news, but the fact that you kept in touch with the lender and came to an arrangement should work in your favour. Furthermore, lenders tend to focus on your recent credit history, so the impact of any past arrears should reduce as time goes on.