QUESTIONS AND ANSWERS

Get your FREE Experian credit report and score!*

CreditExpert Logo

  • Free Experian credit report*
  • Free Experian Credit Score*
  • Free email and text alerts
  • Identity Fraud Expenses Insurance**
  • Dedicated UK based call centre

Checking your Experian credit report will not lower your score!

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

Can we run a credit check on our tenants?

 

Dear James,

 

We have just evicted tenants for non-payment of rent and have discovered that they have a string of debts, dating back from before they moved into our property, as well as a large number of debts incurred during their time at our property. We are not convinced that the referencing checking company did a thorough job prior to us agreeing this lease and would like to see what they would have found out about these tenants had they done a proper job. Is there any way we can access this information. We would also like to credit check potential tenants ourselves, in future. Can we do this through your company? Many thanks. 

 

Helen, Portsmouth

 

Dear Helen,

Sorry you’ve had problems with recent tenants. Landlords and letting agents can run financial background checks on prospective tenants, but only with their permission. These checks do not include a tenant’s credit agreements – this data is only available to lenders – but they will certainly cover public record entries such as court judgments and insolvencies. We do provide these services and you can find out more information by visiting Experian’s tenant referencing website. You won’t be able to run a check on the tenants you’ve just evicted, though, as you won’t be able to get their agreement.  But if you’re worrying about any adverse information they’ve left behind, there’s no need. A credit check on you will these days only include personal financial records in your name along with the name of anyone you’re financially linked to. Previous occupants simply don’t feature so this is not something you should be concerned about.

James Sign

  • © 2014 Experian. All rights reserved