Questions and answers

Get your FREE Experian credit report and score!*

CreditExpert Logo

  • Free Experian credit report*
  • Free Experian Credit Score*
  • Free email and text alerts
  • Identity Fraud Expenses Insurance**
  • Dedicated UK based call centre

Checking your Experian credit report will not lower your score!

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

How do I sort out debts caused by my ex?

Hi James,


My financial life is a complete mess. My ex left me and my son with a huge amount of debt and a ruined credit rating. Over three years my ex bullied me into getting credit for his drug and alcohol problems. Eventually he was arrested and charged with serious domestic abuse. Although he is gone now and it is three years later, I am still struggling to pay off the debt he caused so I cannot move on. Is there anything I can do? I’d really appreciate anything! Thanks.

 

Gemma, Minehead

Dear Gemma,

I’m sorry to hear about your situation – you’ve clearly been through a terrible ordeal. While your ex has now thankfully moved on, it’s clear you’re still dealing with the financial fallout of this relationship. It’s important for anyone struggling with unmanageable debt to face up to the situation and seek help as soon as possible. For many, the hardest step is admitting there is a problem in the first place and turning to someone for advice, so I’m really glad you got in touch. Thankfully, there are a number of excellent not-for-profit outlets that I can recommend you contact for help and advice, including National Debtline, Citizens Advice and the Consumer Credit Counselling Service . Any of these organisations will be able to give you free, professional and impartial advice and support to help you get your finances back on track as soon as possible. Once this happens, your credit rating will start to recover and, if you wish, you can monitor progress by obtaining regular credit reports. I hope that you’ll very soon be able to put this whole episode behind you, so you and your son can get on with the rest of your lives.

James Sign

  • © 2014 Experian. All rights reserved