Get your FREE Experian credit report and score!*
- Free Experian Credit Report*
- Free Experian Credit Score*
- Free email and text alerts
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
How do I remove fraudulent entries from my credit report?
I think somebody has been using my name as I have one address that I have never heard of on my credit report and a few misspellings of places I have lived at. Also I have credit that was tried to be obtained in my name at an address I moved out of and markers on my credit report from companies I have never heard of or applied for credit from. How do I go about getting these removed and do I need to prove I never lived at the address or never applied for the credit.
I'm afraid to say that the number of people contacting us for help resolving identity fraud is still growing. Like you, most victims of identity fraud first discover the problem by checking their credit report. Don't panic - simply contact our Consumer Help Service, making it clear your identity has been compromised. If any of the organisations involved need proof of address we'll let you know and put you in touch with them directly. We will help you clear up the debris on your credit report and, if necessary, we will suggest security measures to make sure any further fraud attempts are unsuccessful. We will also alert the other credit reference agencies for you, so they can contact you about any information they hold.