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Bringing you the latest trends, statistics and insights

Futureproof is our premier twice yearly report on the credit and collections industry, combining powerful insights from Experian thought leaders, plus data and trends insights to help clients stay at the cutting edge of credit risk and collections thought, which will ultimatley lead to a boost in the performance of their organisation.

The latest issue -

Download Futureproof Winter 2013 >>

 

Watch the video highlights:

 

Understanding credit dynamics in a fast paced world

Iain Laing, Chief Risk Officer at Nationwide Building Society, discusses how do we win the trust back of our regulators and our customers? How do we make each product add value to the customer? And what do we truly mean by a data-driven strategy? 

Iain Laing Video


Integrating collections tools in a digital age

Bruce Curry, Product Director at Telrock, discusses how collections organisations can review their digital strategy; integrating mobile apps, web portals and diallers to collect more and treat customers fairly.

Bruce Curry video


60 seconds with Marc Guardart 

Marc Guardart, Senior VP Strategic Development and Consulting, Experian, talks about the great privilege of working with clients and consultants globally, shared learnings across geographies, and how a Frenchman is just starting to learn the rules of cricket.

Mac Guardart video


Connecting with customers to build loyalty and trust

Geoff Hunkin, Consulting Director, Experian, explains how you can connect with your customers, understand their personal preferences and build trust for long term growth and loyalty.

Geoff Hunkin video


How do your customers feel about data sharing?

James Jones, Head of Consumer Affairs, Experian talks about the consumer's view of data sharing, affordability and the work we are doing at Experian to support the consumer and how that helps lenders.

James Jones video


Adapting to the 'new normal'

Hear Paul Vescovi, Managing Director of Experian Credit Services talk about adapting to the 'new normal' credit and collections landscape in this 90 second video clip.

Paul Vescovi Video 


Strategic impact: data and the board

Listen to the 90 second video with Jonathan Westley, Managing Director of Consumer Information discuss how lenders are more frequently raising data on the boardroom agenda.

Jon westley video 

View past issues of Futureproof

Meet the team

Jonathan Westley

Managing Director, Experian Consumer Information Services.

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JohnathanWestley

Sean Hutchins

Head of Product Management for Experian’s consumer bureau products.

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SeanHutchins

Paul Speirs

Head of Data and Business Development at Experian.

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PaulSpeirs

Geoff Hunkin

Heads up Experian’s Client Consulting team for our UK&I Credit Services business.

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GeoffHunkin
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