I need to lend more but find it difficult to identify the right customers.

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AffordabilityAccurately assess affordability

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Central to responsible lending is an assessment of customer affordability.

Having a holistic and rounded view of the right customers to target, or the right customers within your portfolio can often be challenging.

Making decisions on which customer, or customer groups, to approach and who to extend lending terms for can have significant impact on your risk and operational objectives – positively, or negatively. However, getting it right can be a balancing act between increasing your profit, managing bad debt and exposure in the short and long term.

In order to effectively approach lending, various factors should be considered. Experian offer a variety of services, some are listed below, which have been developed to help you understand how to identify and execute a growth strategy effectively.

  • Market & Portfolio Insight

    Providing market context against which your portfolio performance can be benchmarked... read more

    Providing the market context against which your portfolio performance can be benchmarked across a number of objectives from new lending through to collections and recoveries delivering a comprehensive review of the effectiveness of your strategies against your peers

    read more

  • Affordability

    Accurately assessing customer affordability is an essential requirement for any lender wanting to offer credit to those who are able to repay, whilst minimising their risk exposure... read more

    You already know how important it is to lend responsibly, ensure that your customers are being treated fairly, and offer the right product at the right time, based on a thorough understanding of a customer's financial position. Solutions include:

    1. Customer Indebtedness
    2. Income Estimation
    3. Income Verification
    4. Disposable Income
    5. SVR strategy
    6. Stress testing
    7. Economic foresight
    8. The impact of rising interest rates

    read more

  • Scorecard Review

    Stay one step ahead of emerging trends with on-going analysis of your scorecards and decision-making policies... read more

    Stay one step ahead with on-going analysis of your decision-making policies. As a result you can enhance policy and strategy rules that influence discriminating and decision-making. Accessing the latest data sources can also help prioritise business developments through benchmarking across your competitors.

    • Maximise business profitability by ensuring that accept/decline decisions on new credit applications are based on scorecards.
    • Secures a competitive edge by accepting the best customers for your product/service offers and declining unprofitable customers that are likely to require costly management intervention further down the line

    read more

  • Bureau Scores

    Take advantage of the vast array of data assets and analytical tools available; enabling you to make the best business decisions for growth and profit... read more

    Access the UK's largest credit database. Control bad debt, business risk and exposure by gaining a true 'customer view' by incorporating shared data from other lenders and receive accurate predictive scores for real time decisioning through a simple ranking tool for complex data.

    Our solutions help lenders better understand their customers:

    1. Credit worthiness.
    2. Indebtedness and affordability.
    3. Account management.
    4. Changing consumer credit needs.
    5. Risk of attrition.
    6. Propensity to pay in collections and likelihood of debt recovery.

    read more

  • Limit Management

    Balance customer opportunities with lending strategies - offering the right credit limits, to the right customers... read more

    Balance customer opportunities with lending strategies - offer the right credit limits to the right customers.

    Determining what the best credit limit is for each customer - both at the point of application and during a relationship - is often complex. Our limit management solution maximises the value of decisions and can support both risk and operational objectives, such as profit, bad debt and exposure.

    1. Maximise the impact of decision strategies by aligning decisions with business goals and practices, enabling strategies to be set that achieve targets
    2. Achieve a rapid return on investment following deployment
    3. Get more from current resources through seamless integration with the existing systems

    read more

  • Market Opportunity

    This analysis provides an understanding of the lending climate; levels of demand and potential loss associated with the targeting and risk appetite of a new product... read more

    For new entrants into a vertical or geographic market, this analysis provides an understanding of the lending climate, levels of demand and potential loss associated with the targeting and risk appetite of a new product.

    Where a lender is already established, the market opportunity looks at segments of under penetration which represent profitable new business in-line with lending policy. Such insight is invaluable when designing new products, reviewing lending policy or looking for areas for growth.

    read more

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