I want to improve our level of collections by better targeting of customers for debt recovery. Who is most likely to repay?

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Experian's guide to Conduct Risk

Experian's guide to Conduct RiskBuilding trust with customers and regulators.

Consumer credit delinquencies are a major problem for businesses.

But without a deeper understanding of your customer’s financial situation, getting them on the phone is not sufficient enough to set up a sustainable repayment plan.

By incorporating economic, lifestyle and behavioural data alongside contact and financial information, you can get a complete picture of each collections case to maximise the chances of collecting overdue debt and improving credit cash flow.

The outcome of every possible credit decision can’t be tailored to each and every customer, which makes it difficult to avoid lost potential profit.

However, with deeper insight into your audience and the wider market, you can ensure that opportunities aren’t missed and the optimal solution is in place.

  • Market & Portfolio Insight

    Providing market context against which your portfolio performance can be benchmarked... read more

    Providing the market context against which your portfolio performance can be benchmarked across a number of objectives from new lending through to collections and recoveries delivering a comprehensive review of the effectiveness of your strategies against your peers

    read more

  • Affordability

    Accurately assessing customer affordability is an essential requirement for any lender wanting to offer credit to those who are able to repay, whilst minimising their risk exposure... read more

    You already know how important it is to lend responsibly, ensure that your customers are being treated fairly, and offer the right product at the right time, based on a thorough understanding of a customer's financial position. Solutions include:

    1. Customer Indebtedness
    2. Income Estimation
    3. Income Verification
    4. Disposable Income
    5. SVR strategy
    6. Stress testing
    7. Economic foresight
    8. The impact of rising interest rates

    read more

  • Scorecard Review

    Stay one step ahead of emerging trends with on-going analysis of your scorecards and decision-making policies... read more

    Stay one step ahead with on-going analysis of your decision-making policies. As a result you can enhance policy and strategy rules that influence discriminating and decision-making. Accessing the latest data sources can also help prioritise business developments through benchmarking across your competitors.

    • Maximise business profitability by ensuring that accept/decline decisions on new credit applications are based on scorecards.
    • Secures a competitive edge by accepting the best customers for your product/service offers and declining unprofitable customers that are likely to require costly management intervention further down the line

    read more

  • Bureau Scores

    Take advantage of the vast array of data assets and analytical tools available; enabling you to make the best business decisions for growth and profit... read more

    Access the UK's largest credit database. Control bad debt, business risk and exposure by gaining a true 'customer view' by incorporating shared data from other lenders and receive accurate predictive scores for real time decisioning through a simple ranking tool for complex data.

    Our solutions help lenders better understand their customers:

    1. Credit worthiness.
    2. Indebtedness and affordability.
    3. Account management.
    4. Changing consumer credit needs.
    5. Risk of attrition.
    6. Propensity to pay in collections and likelihood of debt recovery.

    read more

  • Optimise Collections

    Ensure your collections and recoveries strategies maximise business goals whilst simultaneously considering policies, operational constraints and regulatory requirements... read more

    Optimisation is a proven methodology for improving business performance across the customer lifecycle.

    In the collections environment, businesses can significantly enhance performance through higher cure rates, reduced provision levels, lower write-off rates and lower operational costs.

    Optimisation delivers uplift by considering the impact of every single possible decision on every single customer, and selecting the best combination of actions available within any constraints or business rules. This typically leads to uplift in performance of 10-100% against even very sophisticated techniques.

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  • Collections and Recoveries In-depth Analysis

    This analysis provides an in-depth view into your collections performance by balance and risk profile, identifying areas of strength and considering increased demands on consumers affordability and income... read more

    Understanding relative collections performance against a benchmark is always difficult due to differing profiles of business entering collections.

    This analysis provides a drill down into your collections performance by balance and risk profile, identifying areas of strength and opportunities to improve return on collections investment against a backdrop of increased demands on household incomes.

    read more

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