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How to help customers when they need you most
Joe is involved in an accident and has to make a claim
Just after they move into their new house Joe’s injured in a car crash. It’s not his fault and his new insurer sorts it out quickly.
But the driver who hit him has a history of similar crashes all across the country, so their claim will take a little longer to sort, whilst the insurer investigates.
The insurer needs to guard against fraudulent claims whilst they seek to recompense Joe as quickly as possible.