AutoDoc-ID - Automated ID Document Authentication
The customer journey is key to a profitable and loyal customer base. Experian’s AutoDoc-ID document verification service can help you to establish a risk based approach, balancing modern customer expectations with compliance and anti-fraud measures
The changing face of the ‘customer journey’
Your Customers’ expectations are changing immeasurably. An increasingly international customer base can be seen both in your ‘bricks and mortar’ premises and online. This, coupled with the expectation of 24/7 service availability and an ever growing web savvy population means that slow ID and anti-fraud checks that interrupt the customer journey will not be tolerated, leading to a loss of good customers to your competitors.
The customer journey (and increasingly, the customer’s digital journey), is key to a profitable and loyal customer base. At the same time, the risk of identity fraud is increasing, CIFAS saw a 65% increase in 2012, and is now one of the fastest growing forms of fraud and one of the easiest to perpetrate.* (CIFAS 2012)
AutoDoc-ID and the digital customer journey
AutoDoc-ID is a web based service for the validation of Passports, National ID Cards, Driving Licences and Residence/Working Visa images, and for the upload and scanning of proof of address documents. This is achieved through the use of automated OCR (Optical Character Recognition) and manual document expert checking, alleviating the need for in-house checking of identity documentation.
AutoDoc-ID is an automated document verification service that uses no specialist hardware. It enables customers to submit proof of identity documents either in person, or online by taking a picture of their document.
By allowing customers to submit photos of their documents taken on a smartphone or digital camera, the customer journey is not interrupted. There is no need to submit hard copies of the documents in the post or to go into a branch, reducing drop-off of customers during sign-up.