ABOUT MIDCheck

What is MIDCheck? [top]
MIDCheck lets authorised users query the Motor Insurance Database, which holds the policy details of all insured UK motor vehicles.

How does MIDCheck work? [top]
Once the client has registered for the service and installed a certificate, the client can choose to do a MID search by clicking on the relevant button on the left of the screen. This will then take them to the relevant enquiry screen.

USING MIDCheck

How do I do a search? [top]

1. Go to the MIDCheck Website (www.midcheck.com).
   
   
2. Click the VRM Search button. (Your browser may prompt you to select the appropriate digital certificate.)
   
   
3. Complete the search form then click Submit.

How much information must I enter to do a search? [top]
You must complete all the mandatory fields. Mandatory fields are indicated by an asterisk (*).

OPENING & CLOSING ACCOUNTS

How do I open an account? [top]
To open a MIDCheck account you must contact the MIB Database Services Team directly, who will advise you on what you need to do. You can do this by sending an email to midcomplianceenquiries@mib.org.uk .

How do I close a MIDCheck account? [top]
Please contact your MIB Account Manager if you wish to close your MIDCheck account.

ABOUT SITE SECURITY & DIGITAL CERTIFICATES

What is Secure Access? [top]
Secure Access is a digital certificate that allows Experian to create a secure channel between your PC and our mainframe computer. Your secure access digital certificate will be installed as part of our account opening process. Once installed, you will be informed of your certificate information by e-mail. You will then be able to use MIDCheck Insurance.

What is a digital certificate? [top]
A digital certificate is an electronic file that is installed on the account holder’s PC after the account is opened. It is a security device that uniquely identifies you each time you use the service.

Why do I need a digital certificate? [top]
The certificate is needed to ensure Experian complies with the Data Protection Act and protects the account holder from unauthorised users and associated costs. Without the certificate the account holder cannot use MIDCheck.

How many digital certificates do I need? [top]
One certificate is needed for each PC.

How do I know the service is secure? [top]
The digital certificate installed on your PC ensures that any information transferred between your PC and Experian is encrypted to protect against hackers.

SITE ACCESS

Where are the e-series Insurance and MIDCheck Website? [top]
www.uk.experian.com/insurance

www.midcheck.com

Why has the Website changed? [top]
Experian are constantly looking at ways to improve its Website. We may have updated our Website since you last used it.

TECHNICAL REQUIREMENTS

Which Internet browsers can I use to access this site? [top]
To access e-series Insurance and MIDCheck without problems you need Internet Explorer 5 or Netscape Navigator 6, or a higher version of either. Older versions of browsers may have problems accessing this Website. Free downloads for these versions are available from the Microsoft or Netscape Websites.

Can I access this site using a Macintosh computer? [top]
No. You may be able to access the site from a Macintosh computer if you are using Windows emulation software and an appropriate PC version of the browsers mentioned above, but we do not actively support this option.

Do I need to install any special software on my PC to use MIDCheck? [top]
No. e-series Insurance and MIDCheck are hosted on the Experian Website and access is via a Web browser (Microsoft Internet Explorer 5 or Netscape Navigator 6 or a higher version of either).

CUSTOMER SERVICE

Is there someone I can speak to if I can’t use the service? [top]
For technical queries please call 0870 903 3043 or, alternatively email cust.support@uk.experian.com.

Will I get charged for calling the Experian Service Support Desk? [top]
Yes. All calls are charged at national rates.

What are the opening hours of the Experian Service Support Desk? [top]

Technical queries on 0870 903 3043

Alternatively please email cust.support@uk.experian.com

TROUBLESHOOTING

I can’t use the site. What should I do? [top]

• Make sure you have a suitable Web browser installed. You need Microsoft Internet Explorer 5 or Netscape Navigator 6 or a higher version of either. You can get free upgrades to these browser versions from the Microsoft or the Netscape Websites.
• Make sure you have correctly installed the digital certificate. You can call the Experian Insurance Support Desk 0870 903 3043 or email cust.support@uk.experian.com.
• Make sure you can access the Internet by pointing your browser to other sites, for example the home page of your Internet Service Provider.
• If you still cannot access the site contact the Experian insurance Support Desk on 0870 903 3043 or email cust.support@uk.experian.com.

Why can’t I successfully use MIDCheck? [top]
Before you can use our Website to access information we need to ensure you have a secure connection to Experian. To achieve this you need to open an account or request that we activate your access if you already have an Experian account.

Why can’t I access MIDCheck from other PCs? [top]
To ensure a secure environment for the exchange of data it is necessary to install and register the secure access digital certificate on each PC you use to access e-series Insurance. If you need additional certificates contact us by email or phone.

PC SUPPORT

Who should I ring for network errors? [top]
The Experian Website does not use your network so it is unlikely that any network messages are a result of using our Website. You should contact your PC support specialists or network helpdesk.

If you are experiencing problems when attempting to e-mail us from your office PC it is possible that an e-mail service has not been included as part of your browser installation. Your company may also have a firewall installed that limits your capabilities when using the Internet.

Can Experian help me if I have problems with my PC? [top]
No. Experian are not PC suppliers and therefore we cannot provide support for PCs. You should contact your PC support specialists directly.

Can Experian help me if I have problems with my ISP? [top]
No. Experian are not Internet Service Providers (ISP). We cannot provide support or assistance for any Internet service except our own. If you cannot access Experian’s Internet pages you should check your Internet connection and ensure you can log onto your ISP home page before contacting us. If you cannot log onto your ISP home page, you should contact your Internet Service Provider or PC support specialists if you connect via a corporate network.

ABOUT EXPERIAN

Who are Experian? [top]
Experian helps organisations find the best prospects and make fast, informed decisions to improve and personalise their relationships with their customers. It does this by combining sophisticated and intelligent decision-making software and systems with some of the world’s most comprehensive databases of information on consumers, businesses, motor vehicles, property, insurance claims and policies. Through multi-channel delivery of its Web-based products and services, Experian enables its clients to conduct secure and profitable e-business and develop state-of-the-art CRM systems for communicating and building one-to-one relationships with customers. Experian has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and São Paulo, Brazil. Its 15,000 people support clients in over 40 countries. Annual sales exceed £1 billion.

For more information visit the company’s Web site on www.experian.com.

Is Experian an Internet Service Provider (ISP)? [top]
No.

If these questions and answers do not help you then please see "Contact Us" for details on how to contact us.