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Healthcare in the UK is in the midst of a period of fundamental change. New policies to increase Patient Choice, World Class Commissioning, Social Marketing, Patient Experience and PROMs all centre around one thing – the customer. The depth and breadth of your knowledge of your customers can help your organisation to become truly world class.
We enable organisations to understand the needs, lifestyles and key behavioural drivers of their customers, helping to make decisions with greater confidence, to implement these decisions and to systematically evaluate them to ensure high quality care for all.