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Social housing
Through an unrivalled view of UK individuals, households and communities Experian enables a deep understanding of your tenants, and the ability to shape and deliver improved more efficient services for them.
We work with approximately 180 housing associations across the UK, as well as most local authorities and DWP.
Income management and protection
We can help improve efficiency within the eligibility checking stage of applications, carry out online verification of the past address history supplied by the applicant and alert you to fraudulent applications.
Efficient recoveries of tenant arrears
We can help to recover social housing debt and prevent former tenant arrears. We are also able to trace and locate gone-aways and enable faster, more efficient customer contact to reduce debt.
Minimise error and tenancy fraud
We can help authenticate applicants, validate eligibility, monitor changes in circumstances, and highlight potentially fraudulent applications. We also provide information to support fraud investigations.
Customer Insight
Our market leading insight can help understand customer characteristics, need and service requirements. We can also help understand customer satisfaction, community make up and local socio-economic drivers.
