What can it do for me?
Debt management is an issue for every institution offering credit to its customers. It's a constant balancing act between recoveries, costs and customer service. One of the biggest challenges is to achieve this systematically and in a way that the business benefits can be measured and constantly improved.
How can we help you?
Experian has worked with organisations worldwide and uses this experience to deliver a Decision Analytics collections solution specifically designed to address your business challenges. Customer level information focuses on overall exposure to offer a wider view of each individual. If a customer enters collections you can use the information to set the most appropriate strategies and actions based on their value, behaviour and past history.
"The solution enables us to segment customers in arrears and identify the most effective and efficient recovery routes available for our clients. It is vital to the success of our business."
Stephen Ashe
Complete Credit Management, part of Severn Trent Water
A few key facts
- Minimise losses and bad debt by increasing recovery rates and utilising resources effectively.
- Maximise revenue by creating customer service opportunities and increasing retention.
- Optimise and reduce costs by automating collections activities and focusing resources for effective activities.
- Realise business benefits more quickly and focus on value-added activities with a complete collections solution specifically designed to address debt management challenges.
Related products
Customer Management Decision Analytics
The complete customer management offering
