Understand customer behaviour
We have helped the following clients to further understand their customer's behaviour:
Abbey Retail Bank
Abbey gained an accurate assessment of its customer’s risk rating, to make quick responsible lending decisions in relation to new and additional credit applications.
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asb law
asb law wanted to better understand it's clients needs, it turned to Experian to help create a client-centric CRM system that would enable it to translate client data into a powerful corporate asset.
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Cambridge Fire and Rescue
Mosaic has enabled Cambridge Fire and Rescue to measure the level of fire risk by neighbourhood across the county and has given it more strategic control over its key resources.
Download full Cambridge Fire and Rescue case study (PDF) »
Co-operative Financial Services
Co-operative Financial Services receive a 360-degree view of customer borrowing trends and highlights any changes in a customer’s borrowing status.
Download full Co-operative Financial Services case study (PDF) »
Coventry Building Society
The Coventry’s use of Delphi for Customer Management has helped it drive in-depth risk analysis of existing customers.
Download full Coventry Building Society case study (PDF) »
Devon Police
Devon Police used Mosaic as a key tool in the allocation of police resources for combating serious crime.
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East Kilbride Shopping Centre
East Kilbride Shopping Centre appointed Experian to undertake a series of customer postcode capturing excercises at significant footfall locations.
Download full East Kilbride Shopping Centre case study (PDF) »
Ekornes
Experian provided Ekornes with the unique ability to approach both mature and newer markets with a consistent strategy for global expansion, increased sales and growing market share.
Download full Ekornes case study (PDF) »
Greater Manchester Newspapers
Greater Manchester Newspapers found that MicromarketerG3 offered the best solution in terms of a complete mapping and data analysis system.
Download full Greater Manchester Newspapers case study (PDF) »
Hitachi
Experian helps Hitachi Capital to improve its customer management business processes.
Download full Hitachi case study (PDF) »
Huddersfield Primary Care Trust
Huddersfield Primary Care Trust used Experian's Mosaic classification tool to understand the social, economic and cultural characteristics of the population and the level of deprivation at postcode level.
Download full Huddersfield Primary Care Trust case study (PDF) »
JD Williams
After extensive investigation into the available solutions on the market, JD Williams found that Experian’s Probe Strategy Management Generation 3 was the clear leader.
Download full JD Williams case study (PDF) »
permanent tsb
permanent tsb chose Probe SM for Retail Banking. To deliver capability to the bank far beyond Basel II compliance, but was cost effective compared to other vendor offerings.
Download full permanent tsb case study (PDF) »
Post Office
The Post Office® approached Experian to build a bespoke classification of its customers to get a better understanding of the value of each customer and the potential demand for new and existing services.
Download full Post Office case study (PDF) »
PRUPIM
Experian helped PRUMPIM to quantify the potential risk relationship associated with each of their varied and geographically diverse portfolio of shopping centres.
Download full PRUPIM case study (PDF) »
Sense Scotland
Using Experian’s Mosaic Scotland classification has allowed Sense Scotland to lever significant additional value from its current recruitment open up new income streams.
Download full Sense Scotland case study (PDF) »
Tower Hamlets Primary Care Trust
The Tower Hamlets Primary Care Trust used Mosaic Origins to pinpoint the ethnic, cultural and linguistic backgrounds of A&E users.
Download full Tower Hamlets Primary Care Trust case study (PDF) »
Unilever
Experian's demographic and lifestyle information provided new and exciting data to use in future direct marketing campaigns.
