At Your Service
At Experian we aim to satisfy the needs of our customers as effectively as possible, but we do realise that sometimes things
may not go as well as we would like them to. When this happens we would like to put them right as soon as possible.
Our Aims
Experian's aim is to resolve any queries or difficulties effectively, to your satisfaction and within an agreed timescale. In
order to do this we welcome your complaints and suggestions to help us identify improvements in our products, processes and
services.
Our Complaints Procedures
Our complaints procedures cover all aspects of our services including our:
- Data and Products
- Account opening process
- Service to you, the customer
What should you do if you have a problem or experience difficulty?
We have two primary methods of contact for your speed and convenience:
- Online
- Connect to the Provide Feedback page on our Online Customer Service site
- Enter your email address and your complaint or suggestion
- Click 'submit feedback'
Your complaint will be sent to our customer service contact team. You will receive an immediate acknowledgement, and then a
response within one working day.
- Telephone
Telephone a customer service executive on (0115) 901 6026. A member of our customer service contact team
will do all they can to help with your enquiry.
Alternatively, or if either option above does not satisfy your concern, please write, fax or email:
Service and Support Manager,
Riverleen House,
Electric Avenue,
Nottingham
NG80 1RH
Fax: (0115) 9922838
E-mail our Service Manager
Thank you for assisting us in improving our products, processes and services. Your comments and feedback are important to us.
