Whose voice is it anyway? A future shift away from…
In a previous blog, I talked about unintended consequences and how factors such as gateway products can allow new attack vectors for fraudsters. As more organisations move towards digital journeys...
Unintended consequences of an inconsistent fraud strategy
This is perhaps an unusual blog as it merges two of my interests in education and identity and fraud processes. In education (I am a Chair of Governors at a secondary school) there is a great deal of...
Why the Contingent Re-Imbursement Model may increase fraud losses
The Contingent Re-Imbursement Model, which defines the circumstances in which a payment service provider would be responsible for reimbursing Account Push Payment fraud victims, is expected to be a...
Why don’t we see more impersonation fraud?
Let’s take a simple sentence and think about it for a minute – “Most people are inherently good”. Most people are not fraudsters. This is important because it means we need to think more...
Why adding new services and processes may improve fraud referrals…
Let’s look at a situation. You have a product which is not supplied immediately and has a time lag before it is processed, packaged and sent out to the customer. This has been the window of...
Is it possible to turn the tide on fraud and…
What if we fought back? What if the fraud industry adopted methods and mechanisms to actively disrupt fraud as well as defending against these threats? Disruption is an area which I believe has...
What should we expect from fraud case management in the…
Case management is such an important part of how any anti-fraud or financial crime solution works as it is where the investigator evaluates the evidence and makes decisions. The look and feel and...
The problems of global addresses when identifying and validating customers
Recently, I examined a sizeable set of UK application data which contained previous addresses and found there was around 30% which could be classed as non-UK. From other organisations, I have seen a...
Are fraudsters changing tactics or simply adding new channels to…
“Fraudsters are continually evolving”, we hear this all of the time but in my view it’s not strictly true. Fraudsters would change tactics if what they are doing wasn’t working but we see the...
Perils and Pitfalls of Data Matching
Data matching is nothing new, and is the backbone of credit bureau, identity and anti-fraud solutions worldwide. Most traditional systems employ some form of relational database which holds data, and...
The potential role of buyer types for identifying fraud
Marketing data is commonly used to predict when customers will be buying goods or using credit – for example “ConsumerView Triggers”. What journey does a ‘genuine’ customer go through? The...
Fraud. When is frictionless not frictionless in a loan application?
In the race to attract new customers and lending opportunities, consumer credit firms are increasingly attracted to the solution of a frictionless journey. The journey is now expected to allow...