Frictionless Digital Journeys
Getting your customers into your business – especially via digital routes – is a high priority for businesses today. With McKinsey research suggesting that 85% of customers are lost as they try...
Reducing risk in an unpredictable economic climate
All industries operate in an environment of constant flux, but the explosion of connected digital technology has caused the pace of change to accelerate significantly. In recent years we have moved...
Risk in an open data world
In an ideal world, customers would be granted credit only if they can afford to repay in a sustainable manner and without harming their overall financial situation. In practice, this can never be...
Joining the dots
The digital age is upon us and its impact is front of mind for most organisations. Growing consumer expectations and digital demands require companies to respond faster and with more granularity than...
In 2040 demand for care homes will have doubled
Society is changing. People are living longer which presents a challenge of morbidity vs. mortality. In plain English, the longer people live, the more they do so in ill health. To put it in...
Are you sharing the ‘shared society’ vision?
Earlier this month Prime Minister Theresa May announced the measures she plans on implementing in order to better support mental health issues nationwide. This spans workplaces and schools – and...
Do you think the theft of biometric information is possible?
Millions of people already use fingerprint recognition to access their smartphones. For many, this is a first exposure to one use of biometric information that could become a common way to verify a...
How interwoven is your customer?
Criminals have created a business from committing fraud — a source of success, reputation, prosperity and...
Man Vs. Machine
Machine learning has become an invaluable tool in the fight against fraud. It combines computational statistics, artificial intelligence, signal processing, optimisation, and other methods to...
Stopping fraud frees up valuable resources
Many companies feel that protecting transactions is the most important area to which to shift their focus after the account opening stage. Transactions certainly should be considered, but one of the...
Mobile interactions will challenge – and assist – modern fraud…
Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses...
Driverless cars will reshape motor insurance – and this is…
Driverless cars will become a reality in the near future. The change will be global and of seismic proportions - and one of the most significant knock-on effects will be how insurers adapt to the...