How Experian is innovating: Customised solutions and bite-sized SaaS products
Expectation now is such that customers demand access to digital services 24 hours a day, seven days a week – and because of this, service providers require solutions that operate to the same...
Digital customers need serving by digital processes, so how do…
Digital customers have quickly grown used to accessing instant services via smartphones – but when it comes to assessing providers, they aren’t interested if one is a bank and another a film...
How automated software helps make fairer, quicker customer decisions
On an average working day businesses need to make numerous decisions about their customers and prospects – and if they want to make those decisions quickly, and in anything other than a tiny...
Data and decisioning tools: How small firms can access tech…
Across the lifecycle of a relationship between an individual and an organisation, decisioning technology is revolutionising the way the organisation interacts with the customer. For the uninitiated,...