Content written by Nick Grant

One in three people prefer to deal with debt online

People struggling with debt prefer to create their repayment plans online to help manage their borrowing commitments. The latest research from Experian highlights a growing trend for individuals who...

Blog - Dec 2015
Collections prevention is better than cure

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their...

Blog - Jun 2015
Protect your customers with affordable repayment plans

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you...

Blog - Jun 2015
Embrace digital collections

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

Blog - Jun 2015
Be more agile with an automated collections process

Being prepared for potential spikes in collections demand is essential to maintaining an agile and responsive organisation. Our four steps to a more automated process may seem simple, but could make...

Blog - May 2015
Treating customers fairly through the collections process

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing...

Blog - Apr 2015