Content written by Richard Howells

couple-in-cafe
Rising persistent debt and arrears stems a need for lenders…

The financial services sector has a huge opportunity to better understand each applicant and customer today. The rise of data, and requisite analytical and technological power, provide new...

Blog - Feb 2019
girl-with-ipad
Is there still a generational divide?

Across generations there is a clear divide. Experian’s Financial Strategy Segments (FSS) tool shows that, for several groups of the population, there’s a strong link between life stage and...

Blog - Jan 2019
Pensions Dashboard – what are the key challenges for the…

Marie Walker of Finance Edge asks Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian UK & Ireland, to discuss some of the issues for the industry with the pensions...

Blog - Oct 2018
The Pensions Dashboard – is it a revolution for the…

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...

Blog - Oct 2017
In a truly digital economy, are Life and Pensions markets…

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...

Blog - May 2017
Know your customer: How a single customer view can help…

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....

Blog - May 2017
Adopting customer-centric processes for a better customer experience

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...

Blog - May 2017
How will Wealth, Life or Pension providers find and win…

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...

Blog - Apr 2017
Pension fraud – affecting more people than ever

Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for...

Blog - Feb 2017
Five key reasons why pensions firms must digitise

With its over adherence to paper-based processes the pension sector has struggled to keep pace with the movement of the times – but that’s something it can no longer afford to...

Blog - Feb 2017
A data arms race: the future of Wealth, Life, and…

The Wealth, Life, and Pensions market is moving – and quickly. Once it was the sedate end of the financial sector, with policies and investments sold in ranges and at a pace that suited providers,...

Blog - Dec 2016
Biometrics and data passports: the future of customer data protection

Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each...

Blog - Nov 2016