Content written by Simon Waller

Collections as we knew it has changed

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart...

Blog - Aug 2017
The increasing importance of personalised treatment and customer experience in…

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...

Blog - Aug 2017
Silos just won’t work anymore. But what will? Customer focus.

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of...

Blog - Jul 2017