Get a deeper understanding of customers and make lending decisions with greater efficiency.
Find out more The Co-operative Bank: Revolutionising consumer lending market strategy
Overview: The Co-operative Bank: Revolutionising consumer lending market strategy
How we helped The Co-operative Bank to deliver more inclusive financial solutions for customers
The Co-operative Bank have been looking at ways to diversify, to deliver more inclusive financial solutions for customers. To achieve this, they are introducing our Ascend Analytical Sandbox, which offers comprehensive market insights and risk management capabilities. This innovative approach aligns with the bank’s commitment to ethical banking and proactive customer support, ensuring that they can meet the diverse needs of their customers while maintaining their high standards of responsibility and care.
Challenge overview
To support business growth and understand the market opportunity for a new targeted mortgage product, the bank needed a comprehensive understanding of the market potential and effective risk management.
This required a total market view to analyse true market opportunities, identify niches and value, and overlay their risk appetite to relevant segments. By doing so, they aimed to ensure that any new products would resonate well with customers.
Challenges
- Understand the market potential
- Manage associated risks effectively
- Overlay their risk appetite to relevant segments
View The Co-operative Bank Profile
Company Bio:
The Co-operative Bank is the original ethical bank in the UK, deeply rooted in the co-operative movement. Committed to values of fairness, transparency, and social responsibility, the bank continuously strives to make a positive impact on the planet, people, and communities. This ethical foundation drives their mission to support customers’ financial well-being and address their evolving needs.
| |
|---|---|
| Founded: | 1872 |
| Industry: | Banking and financial services |
| Number of employees: | 3,400 |
Ascend is a useful analytical sandbox for quantifying the credit risk of market segments based on their bureau characteristics. It provides access to large amounts of industry data, allowing bespoke analysis to be conducted on niche segments of the market, which would not be possible using internal data.
Solution overview
The Ascend Analytical Sandbox has played a part in supporting business decisions, leading to positive outcomes. Our revolutionary analytical platform provides a total market view, offering unique insights and a thorough analysis of market opportunities and their value. The platform also includes a risk appetite overlay, enabling banks to align market opportunities with their risk strategies effectively, and it dispels misconceptions by providing detailed insights that highlight actual performance.
The ongoing use of the Ascend Analytical Sandbox aims to drive significant value for The Co-operative Bank and its customers, allowing them to put insight at the heart of business planning, helping to shape growth strategies, and increase speed and profit, through more confident business and customer decisions.
Our advanced analytics environment is built to deliver deeper insights, data visualisation, business intelligence and model development — with great speed, security, scalability and flexibility.
Discover Ascend Analytical Sandbox
Results
- Facilitated approval to enter new customer segments for mortgages
- Projected increase in new market lending of approx. 3% per annum, assuming market share alignment
- The agile response enabled quick pursuit of opportunities and rapid risk mitigation
Revolutionising consumer lending market strategy with Ascend Analytical Sandbox
Download full case studyRelated Products
Not the right solution for your business? Browse all our products
We have solutions we can tailor for your business needs
Speak to an expert
Case Study
Data migration is rarely straightforward, but partnering with Experian is.L&Q, one of the UK’s largest housing associations, focuses on developing affordable homes, managing properties and supporting communities. To handle the extensive data generated from this, L&Q relied on Experian’s services.
By combining migration with data quality efforts, L&Q have experienced a seamless migration and established a strong foundation for future growth.
See full story >
Case Study
How did our integrated credit risk solutions help The Right Fuel Card Company achieve their goals?The Right Fuel Card Company (RFC), part of the Edenred Group, supports around 20,000 active customers and processes 1,000 new fuel card applications each month. Their customers range from sole traders to fleet managers – all of whom rely on RFC for streamlined payments and credit to manage fuel costs.
RFC needed a smarter, real-time view of affordability. That’s where we helped.
See full story >
Case Study
Redefining the finance first journeyThe car finance ecosystem, like others, has undergone significant changes over recent years, driven by digital innovation, shifting consumer expectations, and increasing regulation. As a result, dealers, brokers and lenders have had to rethink traditional processes.
In assessing potential data partners, EnquiryLabs recognised Experian’s strong position in the market. With most UK vehicle finance lenders already dependent on Experian’s data, it would provide a consistent link between pre-qualification checks and lenders’ own decisioning processes.
Find out how Experian and EnquiryLabs delivered innovation through partnership.
See full story >
Case Study
A modern mortgage journey – Results that speak for themselvesExperian’s mission is to help lenders integrate digital mortgage journeys to drive automation, speed up decisions, and support financial inclusion – giving consumers more control and support.
Since 1875, Leeds Building Society has focused on putting homeownership within reach of more people, especially for first-time buyers. Recently, it began a digital transformation to streamline mortgage applications and improve credit decisioning using new data sources. Central to this is Leeds Building Society’s partnership with Experian, further evolving the automation in the mortgage landscape through the integration of Experian’s Open Banking Service, for seamless bank statement retrieval and underwriter assessments.
We explore the challenges faced and the collaborative journey with Experian to create a modern, consumer-focused mortgage experience in an increasingly competitive digital marketplace.
Download the full case study >
See full story >
Case Study
Streamlining background checks: Faster, smarter, and tailored for every roleExperian’s HR team faced growing delays and resource challenges in managing in-house background checks.
To improve speed, efficiency, and candidate experience, they transitioned to a tailored, automated solution delivered by Experian’s own Background Checking consultancy team.
The result: faster onboarding, reduced costs, and a more scalable, compliant process—without compromising on quality or care.
See full story >
Case Study
Learn how Bunches improved their delivery rates Bunches is one of the growing online florists in the UK.
Find out how Bunches significantly improved their delivery rates and operational efficiencies using Experian address validation technology and eCommerce integration.
See full story >