How to personalise customer journeys, build lasting relationships and mitigate collections risks

In this guide, we will examine the tools and strategies businesses can use to manage risks and improve decision-making. Not only to make better informed customer acquisitions, but also to improve the way customers are managed to minimise the risk of arrears. The key to minimising collections difficulties is to start with well-informed originations strategies, and then manage those customers effectively as their circumstances and external factors change.

In a turbulent economic environment, where everyone is experiencing the impacts in different ways and to varying degrees, it’s more difficult than ever for lenders to assess risks and make accurate lending and customer management decisions. In this guide, we will examine the tools and strategies businesses can use to manage risks and improve decision-making. Not only to make better informed customer acquisitions, but also to improve the way customers are managed to minimise the risk of arrears.

The key to minimising collections difficulties is to start with well-informed originations strategies, and then manage those customers effectively as their circumstances and external factors change. This requires the ability to constantly assess data at a granular level, and apply sophisticated analytics and decisioning, so you can adopt a personalised approach to dealing with customers. In this guide, we’ll demonstrate how Experian has the tools and expertise to help lenders improve and automate risk assessments, and support instant decisions at every stage of the customer lifecycle. So you can achieve valuable new lending growth while mitigating impending arrears.

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