Overview

Experian’s mission is to help lenders integrate digital mortgage journeys to drive automation, speed up decisions, and support financial inclusion – giving consumers more control and support.

Since 1875, Leeds Building Society has focused on putting homeownership within reach of more people, especially for first-time buyers. Recently, it began a digital transformation to streamline mortgage applications and improve credit decisioning using new data sources. Central to this is Leeds Building Society’s partnership with Experian, further evolving the automation in the mortgage landscape through the integration of Experian’s Open Banking Service, for seamless bank statement retrieval and underwriter assessments.

We explore the challenges faced and the collaborative journey with Experian to create a modern, consumer-focused mortgage experience in an increasingly competitive digital marketplace.

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Leeds Building Society is the fifth largest building society in the UK, with assets of £31.6 billion. They provide residential mortgages through a network of approved mortgage brokers and directly to members. As a mutual organisation, they are owned by their members and act in their best interests over the long term.

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Seeking a more modern solution to their current tool, they adopted Experian’s Aperture Data Studio to address their challenges.

Their activities include data onboarding, consulting, and operational data quality. The platform supports various use cases, streamlining operations, improving accuracy, and saving costs. It processes 63+ million consumer records monthly and has new governance features.