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Find out more Interflora make every delivery special
Overview: Experian helps Interflora make every delivery special
Overview
The Interflora team prides themselves on going the extra mile to make every one of their deliveries special. They know they’re not just delivering flowers, they’re delivering an emotion, and getting that delivery right is important.
Learn how our Address Validation helps Interflora reach thousands of consumers and supports operations from the order process through to door-step delivery, in turn enhancing the customer experience.
Challenge overview
Interflora is a flower delivery company who connect customers with florists around the world. Address data is critical for this business model as it helps florists deliver arrangements to the right place, helps customer service teams resolve customer queries and overall helps the business provide a great customer experience.
Challenges
- Ensure deliveries reach the right address
- Ensure florists are correctly reimbursed
- Enable a frictionless digital customer journey
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Company Bio:
Interflora recognises the need to focus on the quality of address data captured online and over-the-phone. With the potential risk inaccurate address data presents to their operating model, Experian’s Address Validation service delivers value through a constant flow of clean addresses across both internal and external interfaces. Interflora has created end-to-end operational efficiency and a better customer experience for both consumers and florists.
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|---|---|
| Company information: | |
| Industry: | Retail |
| Established: | 1990 |
| Number of employees: | 1200 |
It's obviously helping the florists in terms of making sure they have the right address and the right name associated with the address.
Solution overview
Interflora recognises the need to focus on the quality of address data captured online and over-the-phone. With the potential risk inaccurate address data presents to their operating model, our Address Validation service delivers value through a constant flow of clean addresses across both internal and external interfaces. Interflora has created end-to-end operational efficiency and a better customer experience for both consumers and florists.
Experian's Address Validation helps Interflora reach thousands of consumers and supports operations from the order process through to door-step delivery, in turn enhancing the customer experience.
Learn how Experian Address Validation can help your business
Results
- Easy address capture reduces customer journey effort and address validation ensures delivery success
- Clean address data ensures florists are paid correctly and enables delivery to the right doorstep
- Global address validation gives Interflora confidence in correctly formatted international addresses
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