Overview: Learn how Yodel increased first-time delivery rates
Yodel is one of the UK’s largest courier companies that delivers over 190 million parcels nationwide each year.
Yodel has experienced unprecedented growth in demand during the Covid-19 pandemic when the need for contactless delivery became critical.
Find out how Yodel increased first-time delivery rates by 5% using Experian address validation technology powered by location data.
Ensuring that Yodel can deliver millions of parcels every week is essential.
To achieve this, Yodel needs to reduce the time taken to deliver parcels, streamline route planning across their delivery network and eliminate any other barriers to successful delivery.
Having valid and complete addresses, combined with precise location insight, was deemed essential to accurately pinpoint delivery and collection points and ensure drivers can easily reach the right front door, first time and every time.
With more than 50 distribution sites nationwide, Yodel is one of the UK’s largest courier companies that delivers parcels to every postcode in the UK.
They deliver over 190 million parcels every year, a number that continues to rise, as they partner with a growing list of well-known online and highstreet retailers such as MissGuided, FootAsylum, and The Very Group.
|Industry:||Logistics & supply chain|
|Number of sites:||More than 50 nationwide|
|Number of employees:||12,000|
Yodel is a long-standing partner with Experian, having entrusted us to manage their address data quality for many years. The decision was made to leverage our flagship location dataset to help meet their business objectives and deliver a better customer experience.
The company utilises Experian’s address validation and cleansing solutions powered by Royal Mail’s UK postal data and Experian’s Location Complete dataset. The solutions enabled Yodel to introduce comprehensive data quality checks and remediations across the various channels where they capture postal addresses.Find out how address validation could help your business
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