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Find out more Travis Perkins' success through Address Validation
Overview: Travis Perkins’ operational success through Address Validation
A decade of partnership to power Travis Perkins' logistics operation
Travis Perkins is a leading supplier of building materials to the construction industry, operating more than 500 branches in the UK.
The company relies on valid address data for a seamless multi-channel shopping experience, ensuring efficient delivery of bulky construction goods to both in-store and online customers.
Learn how we’ve partnered with Travis Perkins for more than ten years, using address validation and location technology to support business operations whilst safeguarding customer experience.
Challenge overview
Due to the bulky, heavy nature of construction goods, it is crucial for Travis Perkins to offer an efficient, reliable delivery service.
However, the company’s manually entered addresses and inferior data validation solution posed a risk of difficulty to identify the closest branch for customers and manage the delivery of goods for suppliers.
Challenges
- Reduce inconsistent address format and data errors in the database
- Prevent wasted time and streamline checkout process for customers
- Smoothen the invoicing process and delivery of goods for suppliers
View Travis Perkins Profile
Company Bio:
Travis Perkins is the UK’s largest supplier of building materials to the construction industry, featuring a network of over 500 branches. The company offers hundreds of items and materials to both professionals and self-builders, including building materials, kitchens, plumbing and heating, landscaping, painting and decorating essentials and tools.
Travis Perkins is committed to delivering quality products, innovation, and excellent customer service.
| |
|---|---|
| Industry: | Retail |
| Established: | 1797 |
| Number of employees: | 20,000 |
If someone asked me “Should I use Experian?” I’d say yes. The solution works well, integration was easy, and I can forget about it! It scales when we need it to, it’s performant, and in more than a decade we’ve never had to raise a support ticket.
Solution overview
Experian technology was onboarded in 2010 across Travis Perkins’ system, and integrated at every customer touchpoint: in store, online and in app.
The solutions power their logistics operation by reducing data entry time by up to 80% and validating deliverable and correctly formatted addresses.
Experian Data Validation solution helps Travis Perkins reduce data capture time, streamline customer experience, and optimise deliveries.
Deliver accurate, fast results through real-time capture
Results
- Reduce data entry time by up to 80%, resolve input errors and verify deliverability in split seconds
- Save customer time and effort with branch finder capabilities to facilitate stock location
- Smoother invoicing and delivery processes
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