Overview: Working together to improve the customer journey
Charles Tyrwhitt, the well-known menswear retailer, is a business focused on delivering high quality menswear that offers great value for money, exemplary customer service, and commitment to operating responsibility.
Learn how Experian’s Address Validation solution help Charles Tyrwhitt maximise delivery success, improve online conversion, and deliver a seamless user experience.
Like many retailers, Charles Tyrwhitt has reviewed opportunities to increase sales conversion and reduce lost deliveries. The company identified that improving the quality of address data, and the ease with which this is captured, could help deliver against both objectives.
Founded in 1986, Charles Tyrwhitt is a UK-based menswear retailer, operating instore and globally online. With a growing footprint across the UK and USA, and even a store in Paris, Charles Tyrwhitt is focused on offering high quality, great value menswear to a global audience, whilst operating in a responsible manner. The company is committed to offering market leading customer service and experience, with data validation playing a key role within business operations.
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Charles Tyrwhitt partnered with Experian, integrating address validation solutions in their online and in-store platforms, to validate customer information at the point of sale. They were able to accurately capture and validate addresses, detect and correct errors, reducing entry time by up to 80% and improving the accuracy of address data.Discover how to verify customer contact details at all stage
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