It’s clear that the country is facing one of our most challenging economic times. For commercial lenders, processes have been disrupted by the need to incorporate new credit assessment metrics and frontline staff have been severely impacted by dislocation; a key challenge as smaller businesses are typically served through branches and call centres.
Lenders have been realising the benefits of digitising their onboarding processes for a while, and the current crisis has shown just how important it is in processing applications at the speed and scale required. But if the customer journey can’t be changed in the short term, there are other quick wins. We can help you smooth the onboarding process and access the data you need to better manage spikes in applications and quickly remove any that are unlikely to be successful.
Watch our webinar “Commercial lending fit for the new normal: Accelerate your digitisation process to meet customer demand” to find out more.