The art of decisioning in uncertain times

Making better, faster decisions is essential to address competing pressures currently facing businesses.

The Covid-19 pandemic has caused an acceleration in digital use. More people have come to rely on digital services and businesses have improved their digital offering. Customers have come to expect faster, easier, more personalised access to the products and services they need, alongside instant decisions. For businesses, that has meant increasing efficiency and reducing risks, at the same time as innovating, to both survive and thrive.

Intelligent decisioning – combining data, analytics and technology – is the key. It has the power to transform a world where decision-making is a source of friction for your customers, to one where data and insights enable instant decisions and access to the products and services customers need more than ever.

But, how do you make better, faster decisions – consistently and across multiple channels – when the pandemic has brought many more complexities into the decision-making process?

Importantly, many age old challenges also remain, and need answering. How do you onboard customers quicker? How do you manage customer relationships? How do you spot and prevent delinquency? How do you identify vulnerable customers?

In this paper, we explore the challenges and strategies surrounding automation, technology and digital transformation, looking at how to navigate the barriers and complexities relating to adoption.

We also delivered a webinar covering the key topics within the paper, the recording of this webinar is available below.