Topic
Content type
Guest blog: How machine learning can better equip insurers

From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major...

Blog - Aug 2017
Why employees and customers are the best people to reshape…

Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...

Blog - Aug 2017
How do you drive a change strategy forward?

No implementation means no innovation – here’s how to get it right Good intentions and ideas are nice to have, but if a business is unable to turn aspirations into new ways of working, then...

Blog - Jul 2017
Silos just won’t work anymore. But what will? Customer focus.

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of...

Blog - Jul 2017
Executives recognise change is needed – so, how do they…

The speed at which people have adapted to digital technologies has challenged businesses. This fast-paced evolving market has meant some businesses have found it a struggle to adapt their operating...

Blog - Jun 2017
6 opportunities for growth using Open Banking

Open Banking is considered to be the catalyst that will transform the UK banking industry. As traditional banking models evolve, new opportunities to acquire customers, minimise risks and enhance...

Blog - Jun 2017
How true digital transformation should reach always on, always available…

Mobile technology means the customer is always on and always available. As such, companies can no longer wait until they arrive in store or on their website to engage them – brands need to...

Blog - Jun 2017
There are multiple challenges to creating a great digital experience

Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the...

Blog - Jun 2017
Evolving the purchase journey: how can it be improved to…

Technology is having a profound effect on the way customers approach purchases – and one of the principal shifts is in their...

Blog - May 2017
Digital onboarding: where some lead, many others need to follow

Customer onboarding is changing significantly. In recent years, smart providers have created simple, low cost, intuitive digital experiences that fuelled the growth of their businesses and...

Blog - May 2017
The digital customer and the Information Age

Digital isn’t new. In fact, the digital revolution began between 1950 and 1970 with the adoption and proliferation of digital computers and digital record keeping – and by 2014 more than 99% of...

Blog - Apr 2017
How FinTechs disrupt retail banking and other financial services
How law firms can maximise digital developments

Customer service is the most important remit for any business. Not being able to give your customers great customer experience can impact your brand reputation and hinder loyalty. In a fast-paced...

Blog - Apr 2017