Be prepared to dig deeper to challenge customers for proof of identity

Providing an additional layer of electronic verification and security can enable a reduction in fraud and error, and be particularly effective against account takeover fraud. It also gives higher confidence in the identity of the individual, increased pass rates – including customers with so-called ‘thin credit files’ – without the need to turn to time-consuming manual processing. at the same time, tailored interactive questioning techniques also provide high levels of identity assurance.

It’s an innovative form of identity management, which is ideal for organisations looking to safeguard and retain more customers while setting strict authentication thresholds. But don’t take our word for it, take a look at the attached info graphic by clicking here.