Government’s accountability and responsibility for identity is a debated subject. We heard in our last blog about whether VerifyID achieved this, or at least made headway towards achieving it.
#FutureofID Question 4 – Do Governments have a big part to play for truly inclusive digital ID’s to be possible?
— Experian ID & Fraud (@ID_and_Fraud) June 14, 2016
What was clear from the commentary around this debate was that governments are perceived to play a significant part – and some believe they have made progress in doing so. Thee internet and its replacement for personalised service was questioned – suggesting its role in society now alienates the elderly. However some perceive it not to be a case of the ‘elderly’ being left out, but all vulnerable customers. A vulnerable customer could appear in any demographic group, or any place within society.
@RH_Experian @ID_and_Fraud Governments recognise the opportunities of delivering a variety of public services digitally #FutureofID — Arjun Medhi (@ArjunCIPFA) June 14, 2016
@ArjunCIPFA @RH_Experian @ID_and_Fraud Already internet has replaced public sector customer service, which alienates the elderly. Fine line.
— Martina Dove (@curiousshrink) June 14, 2016
@curiousshrink @ArjunCIPFA Vulnerable customers and not just the elderly need to be thought of when we think of digital ID’s! #FutureofID — Richard Howells (@RH_Experian) June 14, 2016
Fraud was an apparent concern. But also the countries digital interface where people quite rightly questioned the internet support to such a transformation. What about those living in Wi-Fi limited zones – or those who simply don’t have Wi-Fi or internet connection due to a number of reasons?
@ID_and_Fraud Yes. But they should implement a proper infrastructure to deal with fraud issues swiftly & be ready to maintain it #FutureofID
— Martina Dove (@curiousshrink) June 14, 2016
@curiousshrink I agree with that! How do you implement a focus on digital ID’s when some parts of the UK don’t even have wifi #FutureofID — Richard Howells (@RH_Experian) June 14, 2016
The ending discussion was all about education – and like concerns over the viability of implementing a digital ID as a strategy – governments are perceived to be responsible for ensuring people understand the rationale, the purpose and the benefits of moving into a digitally identifiable era.
.@ID_and_Fraud Since governments provide the breeder documents, such as birth doc, passport, they are vital to prove existence #FutureofID
— Jonathan Williams (@jmlw1) June 14, 2016
@jmlw1 @id_and_fraud @trbouma I could see in the future ‘what is your blockchain GUID’ rather than ‘what is your S.I.N.” — P. Patterson (@OttawaPete) June 14, 2016
.@ID_and_Fraud That sponsorship has to highlight the benefits to the general public and also eliminate fears #FutureofID — Richard Howells (@RH_Experian) June 14, 2016
So far 57% agree that online identity can be truly inclusive! Have you voted? https://t.co/HcF9u8Pj5a #FutureOfID pic.twitter.com/Rpu46EKyg4 — Experian ID & Fraud (@ID_and_Fraud) June 9, 2016