The No Claims Discount (NCD) database – a centralised database of records associated with any individual’s ‘no claims discounts’ has been launched.
For the first time in the UK, the insurance industry will be able to confidently, quickly and easily validate the ‘no claims’ history declared by individuals during the quotation, underwriting and claims processes.
Brokers and insurers can use the NCD database to replace the expensive and labour-intensive manual process to collect data they currently use, minimising risk and providing a better service for customers.
Our NCD database will ensure the correct risk assessment is completed on individuals and the right rate is assigned, increasing customer confidence in the accuracy of data used by insurers. It will eliminate the need for customers to submit written proof of their no claims history, reducing policy delays and improving their overall application experience.
We are also implementing plans to combine data from its exclusive consumer pinning technology named ExPin, with its NCD database to enable improved data management and identity verification to ensure that an insurer maintains an accurate and complete understanding of a customer’s behaviour.
We already plays a key role in enabling the insurance industry to build a comprehensive picture of an individual, their assets and any associated risks, by hosting industry databases, such as the Claims Underwriting Exchange (CUE). Access to Experian’s NCD database is online and straightforward for insurers – and without the need to download specialised software. It also complements existing databases and provide the industry with a truly holistic view of an individual’s no claims discount data.
Working closely with the industry, we believe that at present only a small proportion of ‘no claims discounts’ are actually verified instantly, leaving room for error and fraud. The verification process can also take a number of days.
The availability of our No Claims Discount database will help the insurance industry protect against losses after the policy has been written, but will also help safeguard the interests of consumers.”
In addition to insurers, Experian’s NCD will be available to delegated third parties, such as brokers, intermediaries and claims handling companies (subject to approval of NCD members).