What are the biggest issues in your industry right now? We’ve got the lowdown on the biggest stories in banking, financial services, fintechs, insurance, public sector, automotive and more.

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Open Banking – Embracing change in Financial Services

The arrival of Open Banking next year will require the financial services industry to become more focused on the needs of the customer. This isn’t a bad thing. Quite the contrary, it offers...

Blog - Oct 2017
The Pensions Dashboard – is it a revolution for the…

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...

Blog - Oct 2017
Will you be using voice recognition to authenticate your customers?…

Voice recognition as a form of identity checking is becoming more widespread. It is currently being explored as a means to undertake simple activities including authentication. Innovations in...

Blog - Oct 2017
PSD2 and the digital journey

Card Not Present fraud (payment cards, remote banking and cheques), totalled £768.8m last year, +2% compared to the year before. This isn’t surprising given the growth of internet users (2016 was...

Blog - Oct 2017
How Schroders made lasting improvements to the accuracy of their…

Often the biggest barrier to implementing an effective data quality strategy isn’t recognition of potential benefits like operational efficiency, better decision making and risk avoidance, but...

Blog - Sep 2017
Part 1 – Cybercrime; fraud is now the most common…

Identity fraud, where someone is impersonated in order to commit a criminal act, has risen – and is still rising. What’s causing this rise is a growth of tech. Mobile, internet and device use all...

Blog - Sep 2017
Digital transformation: banks need to think ahead … but not…

Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It costs money, takes time and uses...

Blog - Aug 2017
Guest blog: How insurers are helping to protect their customers,…

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and...

Blog - Aug 2017
Guest blog: How machine learning can better equip insurers

From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major...

Blog - Aug 2017
Guest blog: The 3 steps for an effective change programme

We’re all aware of how many opportunities there are for us in the insurance sector. But in a large corporate with established systems and processes, effecting change can be...

Blog - Jul 2017
Guest blog: Fraud and the insurance customer journey

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as...

Blog - Jul 2017
A brokers’ view: how digital drives data, and data drives…

I’ve been asked if the digital revolution marks the end of the broker. Why do you need an intermediary when everyone can go direct? True, digital has had a huge effect on insurance distribution....

Blog - Jul 2017