What are the biggest issues in your industry right now? We’ve got the lowdown on the biggest stories in banking, financial services, fintechs, insurance, public sector, automotive and more.

Topic
Content type
In a truly digital economy, are Life and Pensions markets…

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...

Blog - May 2017
Know your customer: How a single customer view can help…

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....

Blog - May 2017
How will payment regulations drive innovation and reduce fraud?

Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...

Blog - May 2017
Adopting customer-centric processes for a better customer experience

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...

Blog - May 2017
Customer retention is a growing challenge for Life and Pension…

How do you provide the best customer experience if you cannot get in touch with your lost...

Blog - May 2017
How will Wealth, Life or Pension providers find and win…

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...

Blog - Apr 2017
How payments are changing, including the revised Bacs Direct Debit…

How people make payments is evolving. From signatures to chip and pin, from contactless to biometrics and today, payments made by...

Blog - Apr 2017
How FinTechs disrupt retail banking and other financial services
How FinTechs disrupts retail banking (and other financial services)

The growing FinTech sector is a hive of innovation that is starting to deliver consumer services which challenge ideas about the role and function of traditional banks and other financial service...

Blog - Mar 2017
Open Banking: The Evolution of Data Sharing

The announcement of Open Banking by the Competitions Market Authority (CMA) in August is set to transform how data is shared – but also how traditional banking is managed by the bank, and the...

Whitepaper - Mar 2017
Pension fraud – affecting more people than ever

Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for...

Blog - Feb 2017
Blockchain: every engagement tells a story

Customer onboarding has changed rapidly in recent years. In some areas, providers are creating simple, low cost, intuitive digital experiences that have fuelled the growth of their business and...

Blog - Feb 2017
In 2040 demand for care homes will have doubled

Society is changing. People are living longer which presents a challenge of morbidity vs. mortality. In plain English, the longer people live, the more they do so in ill health. To put it in...

Blog - Feb 2017