How data and automation can support your customer’s insurance journey

Data, automation and decisioning to deliver a seamless digital customer experience for insurance.

Today’s customer expects a frictionless and personalised customer journey – available anywhere, at any time. Today’s insurers are often challenged with needing to perform multiple tasks from finding customers and performing affordability checks through to identity verification and claims. Experian can help you streamline, automate and facilitate the entire customer journey for onboarding a new insurance customer whilst managing existing ones.

In addition to integrated checks, we can help you use new data sources and perform data matching – supporting you to upsell, cross-sell and retain. In today’s highly competitive marketplace, being able to manage your customer relationships and bring value to them is important – to do this, Experian have tailor-made solutions and capabilities that can better equip you, your systems and your processes, helping you make better decisions for your customers.