Lambeth Council focus cost of living support

Overview: Focussing cost of living support through data driven insights with Lambeth Council

Focussing cost of living support through data driven insights with Lambeth Council

Lambeth Council needed a solution that would help them to identify: households currently and potentially affected by the growing impact of cost of living crisis and the geographical localities that needed targeted support. Working with Experian, the council were able to access data in a visual platform to help them analyse key information that would enable them to make informed decisions in targeting support where it is needed the most.

Father and son smiling at home

Challenge overview

The cost of living crisis emerged towards the end of 2021 and has experienced multiple developments since. Because of the frequent changes to the economy and government policy, it has been difficult for UK Councils to understand the impact on residents at any one point in time, and even harder to forecast what consequences lie ahead.

Because of the unstable nature of the crisis, data sources that don’t keep pace with the economic and political situation can yield inaccurate insights and therefore unreliable interventions – this is something all councils want to avoid.

Because of the rising cost of essential items and services, many UK households have suffered a reduction in disposable income. With less financial security, many households can be exposed to further difficulties including illness and poverty.

Understanding the rapidly changing nature of the crisis, Lambeth Council wanted to rely on a data source to improve their understanding of how the crisis was affecting its residents and to understand what is likely to happen to those residents if the situation worsens. Having this insight would allow quicker and more accurate delivery of support initiatives.

Challenges
  • Identify households likely to be immediately affected by the cost of living crisis
  • Identify households that could be affected in the future by the cost of living crisis
  • Identify geographical localities that need targeted support
View Lambeth Council Profile
Company Bio:

Lambeth Council is a local government authority in the UK that is responsible for providing a range of services to the residents of the London Borough of Lambeth. The council is based in Brixton and oversees a population of over 330,000 people.

The Council has a reputation for being progressive and innovative, particularly in areas such as sustainability and community engagement. Like many local authorities with constrained budgets, Lambeth Council has had to innovate to be able to effectively react to the pandemic, swiftly followed by the cost-of-living crisis. The Council is focussed on doing good for the community it serves and continues to explore new approaches to better understand and serve its residents.

Company information:
Based: Brixton
Ward within the borough: 21
Population: Over 330,000 people
Over the past few months, I have been focused on addressing the cost of living crisis in our borough, and the Experian data has been crucial in helping us plan for potential increases and anticipate our residents' financial situations. The geographic breakdown of the data has been especially helpful, as it provides us with a more tangible basis for decision-making, beyond just tables or lists.
Abbigail Sancto, Data Analyst, Lambeth Council

Solution overview

To better understand how Lambeth’s residents were being impacted, the Data Analysis and Insights team at Lambeth Council were exploring the development of a data dashboard, that would help them visualise data they were modelling, to find and reach residents that may be financially struggling. To support initial research, Experian’s Mosaic segmentation dataset was used by the council to build a profile of Lambeth’s residents in terms of demographics, finances, lifestyle, behaviours, and communication preferences.

To support Lambeth Council’s need for visualisation of data and modelling, Lambeth worked with Experian to pilot a cost-of-living scenario analysis tool. This tool was created in the data visualisation tool Tableau, which enabled Lambeth Council to model ‘before & after’ scenarios to explore the effects of inflation across six essential spend categories and how this impacts household discretionary income. The spend categories included Property, Finance, Food, Energy, Family and Transport.

To allow Lambeth to keep an up-to-date view of the impact of the crisis, Experian updated the dashboard every quarter with Experian’s own economic forecast, detailing the percentage increase predicted to impact the six essential spend categories in 12-months’ time. This would allow Lambeth to trial ‘before & after’ scenarios and to model the changes to resident’s disposable incomes caused by further price increases.

Experian works with Lambeth Council to deliver a data-driven solution to better understand the impact of the cost of living crisis on its residents.
Communicate effectively with your customers and prospects
Results
  • Helped target government funding to residents most at risk of vulnerability
  • Correlated Experian's data with EPC ratings to target the delivery of energy efficiency packs
  • Future stressors were modelled, enabling Lambeth Council to react quickly to changing circumstances
Solutions
Focussing cost of living support through data driven insights with Lambeth Council

Lambeth Council focussing cost of living support through data driven insights

Download full case study

Related Products

We have solutions we can tailor for your business needs

Speak to an expert
Case Study
Utilising ConsumerView and Mosaic datasets to develop actionable insights

When developing the ‘Impact Community Carbon Calculator’, The Centre for Sustainable Energy (CSE), in collaboration with the University of Exeter’s Centre for Energy and the Environment, utilised Experian’s ConsumerView and Mosaic datasets.

Designed for use by parishes, wards, district councils and unitary authorities, the tool needed to consider the myriad of household compositions, consumption patterns, and lifestyles present in different areas when calculating the community’s carbon footprint.

See full story >
Case Study
Fighting fraud with data analytics

Financial fraud is a multi-million-pound industry. In 2022, losses exceeded £1 billion in the UK alone.

Through our CrossCore machine learning platform, we helped leading UK credit provider, NewDay to fight fraud together. 

See full story >
Case Study
Using data and insights to inform ScS store location strategy and strengthen customer relationships

The ScS growth plan focusses on widening their target market, forging stronger relationships with customers and investment into existing and new showrooms to improve customer experience. To do this effectively, they needed to understand diverse demographics, and how their audience behaviours had shifted pre- and post-pandemic to shape their marketing and location strategy.

See full story >
Case Study
The adoption of Experian Mosaic guides IKEA Australia’s business, marketing and location strategy

IKEA, a global leader in home furnishings, has evolved from its humble beginnings as a Swedish mail-order company. Today, it reaches millions of homes worldwide with its renowned flat-pack furniture and distinctive market presence.

Their commitment to innovation and technology has been a driving force behind their remarkable journey of growth and success. However, prior to 2018 IKEA Australia had no formal consumer segmentation platform in place. Something they identified as a gap and challenge to future growth.

See full story >
Case Study
Address Validation helps Charles Tyrwhitt improve conversion & reduce failed deliveries

Charles Tyrwhitt, the well-known menswear retailer, is a business focused on delivering high quality menswear that offers great value for money, exemplary customer service, and commitment to operating responsibility.

Learn how Experian’s Address Validation solution help Charles Tyrwhitt maximise delivery success, improve online conversion, and deliver a seamless user experience.

See full story >