How increased automation and the use of predictive data can improve customer experience

We currently live in Volatile, Uncertain, Complex and Ambiguous times – VUCA is the new acronym we are all using in the business world.

As businesses and consumers start to face a long recovery process, it’s imperative for both that the right decisions are made at the right time.
Data-driven decisions are more critical than ever, and processes need to be flawless, preserving both company and customers.

As such, we decided to run two webinars dedicated to key sectors: Utilities and Financial Services.

Both online sessions explore precisely how companies may use data and cloud based SaaS decisioning technology to:

  • Develop automated, efficient and flexible onboarding journeys that the end user can control
  • Keep acquisition costs under control and minimise friction through the delivery of straight through processing
  • Utilise new ‘Trended’ data-sets which provide a 360 degree view of the applicant to improve decision-making
  • Electronically identify and verify applicants without the need for manual intervention

Webinar for Utility Providers

This 60 minutes webinar is a highly sophisticated discussion with subject matter experts, where the main concepts of automation and data are explored, and professionals from top Utility providers speak about their approach and current processes.

Agenda:

  • Introduction and the changing face of Credit & Risk Post Covid
    • Chris Sanders – Head of Accreditation – CICMQ
    • Stuart Surridge – Head of Utilities Mid-Market – Experian
  • Utility Market Insight
    • Colette Land – Senior Consultant – Experian
  • Future Proof – Collections
    • Jez Graham – Head of Risk Transformation – Npower
    • Sharon Noland – Head of Credit & Collections – Gazprom Energy
  • The digital customer journey
    • Adam Simpson – Senior Consultant – Experian

 


Webinar for Financial Services

This online panel gathered subject matter experts from different backgrounds, allowing a peered discussion on how Financial Services may leverage from automation and predictive data to enhance processes and decision-making – The content of this session is a deep-dive on data processes for Financial Services.

Speakers:

  • Helene Panzarino – FinTech Relationship Professional, Author and Business Advisor
  • Simon Forster – Senior Consultant from Experian
  • Kevin Daly – Account Director from Experian

Agenda

  • The Digital Customer Journey
  • Changing Face of Credit & Risk Post Covid-19
  • Data-Driven Decisioning
  • Future Proof & Collections

Thank you for watching and please get in touch if you have any questions.