David Watson Transport is a specialist transport and lifting company based in Norfolk. It has been using Experian’s services to help it set appropriate payment terms for new and existing customers for more than eight years.
Using Experian Business Express allows David Watson Transport to see a customer’s payment performance in a clear and easy to understand format. The company has created alerts for its client portfolio and receives notifications when there is new information on a customer which might affect decisions made on its credit line.
“The ability to monitor and receive notifications of changes makes it much easier to manage and review our customers,”
said financial controller Chris Allen.
“Various alerts and warnings we have received over the years have probably saved us doing business with ‘bad risks’. Experian Business Express has no doubt paid for itself many times over.”
David Watson Transport has avoided taking on customers which don’t have the ability to pay their invoices since using Experian, according to Allen:
“It enables credit controllers to get on with the task of collection without spending time chasing hopeless cases.”