Applying what we’ve learnt to credit risk strategies In the months since the Coronavirus first hit the headlines we’ve seen and experienced seismic shifts in the way we live, work and spend....
What does this look like? Watch our webinar with Credit Strategy where we will explore the role of automation, and technology, alongside what tools that can enhance both customer insight, and...
For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing regulatory guidelines and high customer expectations – all while...
Financial vulnerability has been a significant focus for lenders well before the COVID-19 pandemic began. This is expected to continue, with even more emphasis placed on proactively identifying and...
Data, automation and decisioning to deliver a seamless digital customer experience for insurance. Today’s customer expects a frictionless and personalised customer journey – available anywhere,...
Download the blog The topic of automation is top of the minds of most businesses across the UK and EMEA. Recent research shows how most plan to automate many more business processes this year, and...
It is unimaginable to build a digital strategy without ensuring your data is of quality, having a single customer view is also key. In this short video, Richard Howells, Director of Insurance,...
Open Banking will bring new challenges for lenders – their technology and IT infrastructure. Banks that are mandated to share data are carrying the cost of bringing Open Banking to market. But,...
Commercial credit in the UK is undergoing huge change. It’s all about the customer. Providers creating a greater emphasis on customer experience will be sure to have an advantage. What’s...
Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It costs money, takes time and uses...
From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major...
Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...