What could you do to tackle the debt collections challenge…
For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing regulatory guidelines and high customer expectations – all while...
By identifying vulnerable customers, you can create better collections strategies
Financial vulnerability has been a significant focus for lenders well before the COVID-19 pandemic began. This is expected to continue, with even more emphasis placed on proactively identifying and...
How data and automation can support your customer’s insurance journey
Data, automation and decisioning to deliver a seamless digital customer experience for insurance. Today’s customer expects a frictionless and personalised customer journey – available anywhere,...
10 dimensions of decisioning
Download the blog The topic of automation is top of the minds of most businesses across the UK and EMEA. Recent research shows how most plan to automate many more business processes this year, and...
How data can help you get closer to your customers
It is unimaginable to build a digital strategy without ensuring your data is of quality, having a single customer view is also key. In this short video, Richard Howells, Director of Insurance,...
Navigating the components of Open Banking
Open Banking will bring new challenges for lenders – their technology and IT infrastructure. Banks that are mandated to share data are carrying the cost of bringing Open Banking to market. But,...
Commercial credit landscape: 3 areas of focus to survive and…
Commercial credit in the UK is undergoing huge change. It’s all about the customer. Providers creating a greater emphasis on customer experience will be sure to have an advantage. What’s...
Digital transformation: banks need to think ahead … but not…
Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It costs money, takes time and uses...
Guest blog: How machine learning can better equip insurers
From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major...
Why employees and customers are the best people to reshape…
Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...
Digital onboarding: where some lead, many others need to follow
Customer onboarding is changing significantly. In recent years, smart providers have created simple, low cost, intuitive digital experiences that fuelled the growth of their businesses and...
How Experian is innovating: Customised solutions and bite-sized SaaS products
Expectation now is such that customers demand access to digital services 24 hours a day, seven days a week – and because of this, service providers require solutions that operate to the same...