collection strategy

People-led collections – Why putting customers first is now more…

Supporting customers during times of financial hardship The Covid-19 pandemic, and subsequent recession, has had a dramatic impact on the financial wellbeing of many consumers and business. The...

Whitepaper - Sep 2020
How to ease pressure on collections

For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing FCA guidelines and high customer expectations – all while...

Whitepaper - Jun 2020
How to ease pressure on collections processes during the COVID-19…

For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing FCA guidelines and high customer expectations – all while...

Blog - May 2020
Payment performance and finance for SMEs
Business Resilience Podcast: Episode 3

Payment performance and finance for SMEs Interim Small Business Commissioner Philip King and Richard Leonard, Head of Data Partnerships at Experian, join Ade O’Connor on the Business Resilience...

Podcast - May 2020
How can Experian help you manage credit risk in a…

The circumstances we find ourselves in are unparalleled and changing daily. The way we prepare to weather the impact in the short term will be key to making sure its long-term effects are contained...

Blog - May 2020
Cracking the credit conundrum
My client is refusing to pay my invoice – what…

  Unfortunately, in the world of business we all come across this situation at some point (hopefully not too often) and it’s useful to know how you can usually resolve matters sensibly before...

Blog - Jul 2017
Credit control for new and small business
Credit Control for Small Businesses

What is Credit Control? Credit control is the process by which your small business can ensure that you only give credit to customers or clients who are able to pay you back and that when they do pay...

Blog - Dec 2016
UK freelancers are increasingly struggling with late invoice payments

UK freelancers are increasingly struggling with late invoice payments, with around half admitting they considered quitting freelance life because of the continued struggles and worries over continued...

Blog - Jun 2016
Drop in County Court Judgements but what does this mean…

There has been encouraging statistics to show that the number and total value of County Court Judgements (CCJs) issued against businesses in England and Wales fell sharply during the first quarter of...

Blog - Jun 2016
Treat the cause of late payments, not the symptoms

Late payments is a big problem for many organisations in the UK and its impact on those with fewer than 50 employees are typically twice as likely as large corporates. Many SMEs don’t manage or pay...

Blog - Jun 2016
Fraud, identity and the emerging Internet of Things

While we're not directly producing IoT “things,” we work with companies and organisations that do, to help them safeguard their customers and themselves from the impact of...

Blog - Jun 2016
Knowing your customers and suppliers can help prevent cash flow…

Knowing your customers and suppliers’ financial status is important. If you give or extend credit to customers, or your operations rely heavily on a few suppliers, their cash flow and operational...

Blog - Apr 2016