Collections

June spotlight: helping you adapt, survive and thrive

A focus on collections  Each month, we analyse how things are continuously changing, or have changed; through our data, and through ongoing industry research. Clearly, trends are changing fast, but...

Blog - Jun 2020
What could you do to tackle the debt collections challenge…

For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing regulatory guidelines and high customer expectations – all while...

Blog - Jun 2020
By identifying vulnerable customers, you can create better collections strategies

Financial vulnerability has been a significant focus for lenders well before the COVID-19 pandemic began. This is expected to continue, with even more emphasis placed on proactively identifying and...

Blog - Jun 2020
How to ease pressure on collections

For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing FCA guidelines and high customer expectations – all while...

Whitepaper - Jun 2020
Using data to understand vulnerability and improve collections in a…

COVID-19 has meant that millions of people are now experiencing financial insecurity for what may be the first time, meaning the potential for many more people to fall into debt is increasing.  ...

Webinar - Jun 2020
Understanding the tipping point of vulnerability

Today there is an opportunity presented by data and analytics to better understand an individual’s circumstances. To be able to make decisions that are built on more enhanced insight, to therefore...

Infographic - Sep 2018
Utility companies: Reunite your customers with more than £400 million…

Ofgem report that there's over £400 mllion in customer funds held in closed accounts and are urging energy companies to reunite customers with these funds. This presents a huge...

Blog - May 2018
PowerCurve Originations wins Best Credit Reference and Information Solution at…

Experian’s PowerCurve Originations was awarded ‘Best Credit Reference & Information Solution’ at the first ever Credit & Collections Technology Awards. The Credit & Collections...

Blog - Feb 2018
Collections as we knew it has changed

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart...

Blog - Aug 2017
The increasing importance of personalised treatment and customer experience in…

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...

Blog - Aug 2017
Silos just won’t work anymore. But what will? Customer focus.

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of...

Blog - Jul 2017
The Credit Controller’s Guide to Collections

This white paper takes a closer look at best practice credit control: The role of the credit controller Identifying risk Court Judgments Setting terms and conditions Credit management tips Day to day...

Whitepaper - Dec 2016